For Maximum Control: AV Network Operations Center & Remote Support

Whitlock’s purpose built AV Network Operations Center (AV/NOC) in Dallas is the central hub for the coordination, remote support and management of our customer’s networked audiovisual & videoconferencing assets. With the latest in AV & IT infrastructure and connectivity, Whitlock’s specialist team of technicians is able to monitor, control, diagnose and fix a multitude of problems before they affect our customer’s business critical services, and often without having to dispatch a field service technician. This equates to saving time and maintaining optimal service availability.

Remote Monitoring

Whitlock has solid expertise in Crestron, AMX & Extron platforms. We provide remote monitoring and support via Crestron RoomView, AMX RMS and Extron IP Link through our customer’s firewalls on a secured private network.

Whitlock also offers a cloud-enabled remote managed service suite called v-Presence, which includes:

•  Real-time monitoring and management of customer-hosted AV and VC estate
•  Incident Management & Remote Diagnostic Support
•  Remote Asset Recovery
•  24/7 Service Desk Support
•  Asset Inventory Tracking
•  Usage & Incident Intelligence Reporting
•  Integrated Field Support Services with Global Dispatching Capability
•  Global Video Exchange Services
•  Concierge Support Services
•  Cloud-based Virtual Meeting Rooms
   (SIP, H.323, Lync, WebRTC, enabled with ISDN and PSTN audio gateway support)
 
For more information, please reach out to information@whitlock.com.

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