For Maximum Control: AV Network Operations Center & Remote Support

Whitlock’s purpose built AV Network Operations Center (AV/NOC) in Dallas is the central hub for the coordination, remote support and management of our customer’s networked audiovisual & videoconferencing assets. With the latest in AV & IT infrastructure and connectivity, Whitlock’s specialist team of technicians is able to monitor, control, diagnose and fix a multitude of problems before they affect our customer’s business critical services, and often without having to dispatch a field service technician. This equates to saving time and maintaining optimal service availability.

Whitlock's AV/NOC Partners:

Remote Monitoring

Whitlock has solid expertise in Crestron, AMX & Extron platforms. We provide remote monitoring and support via Crestron RoomView, AMX RMS and Extron IP Link through our customer’s firewalls on a secured private network.

v-Advantage is Whitlock's complete solution for AV asset management and monitoring. An overview of our remote monitoring capabilities includes:

  • Active system monitoring
  • Real-time problem diagnosis and resolution
  • Predictive failure and proactive maintenance
  • Live event & room concierge support
  • Remote configuration and programming
  • Asset management

Video Conferencing Manufacturers Support

 

 

 

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