How Whitlock Assures Quality

As an integral part of our design/build/manage process, we incorporate a comprehensive Quality Assurance Program, which is based on several published works on the topic specific to our industry. Our quality process includes measurement of over 160 points for tight tolerances and adherence to standards at multiple points in the project lifecycle, including the design phase.

Our program is custom built upon fundamental industry specific works, such as Mario Maltese’s 2006 work, AV9000: Defining Quality in Engineered Audio Visual Systems; and the Infocomm 2008 publication, AV Installation Handbook. These publications do a good job of defining test procedures in the staging and commissioning phases of a project, but lack a comprehensive approach that incorporates the design phase. By developing and implementing a quality system that measures adherence to standards from design to final commissioning, we feel that we have a unique approach in our industry that capitalizes on our design/build/manage model to provide the highest quality service and systems to our clients.